We’re Here to Help
Have questions about our cervical support pillows? Need assistance with your order? Our customer support team is ready to assist you on your journey to better sleep and neck health.
A Personal Note from the Neck Haven Team
Thank you for reaching out to us. At Neck Haven Pillows, we understand that choosing the right pillow is a personal decision that directly impacts your sleep quality and daily comfort. That’s why we’re committed to providing thoughtful, helpful guidance every step of the way.
Whether you have questions about which pillow is right for your sleeping position, need help understanding the differences between our cervical support designs, or simply want to share your experience with our products, we genuinely want to hear from you. Our team is passionate about helping people achieve restorative sleep through proper neck support.
We typically respond to all inquiries within 24 hours during business days. Your comfort and satisfaction are our top priorities, and we’re here to ensure your Neck Haven experience exceeds expectations.
Get in Touch
Email Support
For product questions, order assistance, or general inquiries:
Response Time: Within 24 hours (business days)
Mailing Address
Neck Haven Pillows
427 Highland Avenue, Suite 202
Salem, OR 97301
United States
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday: 10:00 AM – 4:00 PM PST
Sunday: Closed
Send Us a Message
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Frequently Asked Questions
How do I choose the right Neck Haven pillow for me?
The best pillow depends on your sleeping position and specific neck support needs. Our Standard Pillow works well for back and side sleepers, the Cervical Pillow offers targeted support for neck pain relief, and the Butterfly Pillow provides unique contouring for combination sleepers. Email us your sleeping preferences, and we’ll help you find your perfect match.
What is your return or exchange policy?
We want you to love your Neck Haven pillow. If you’re not completely satisfied, please contact us within 30 days of purchase. We’ll work with you to find a solution, whether that’s an exchange for a different model or processing a return. Your comfort is our priority.
How long does shipping typically take?
Most orders ship within 1-2 business days. Standard shipping within the continental United States typically takes 3-7 business days. You’ll receive a tracking number via email once your order ships so you can monitor its progress.
Can I purchase Neck Haven pillows in stores?
Currently, our pillows are available exclusively online through our official store and authorized retail partners. This allows us to maintain quality control and offer the best possible prices. Browse our complete collection using the link below.
Do you offer wholesale or bulk ordering?
Yes! We work with chiropractors, physical therapists, hotels, and other businesses interested in providing quality cervical support to their clients. Please email us at hello@neckhavenstore.com with “Wholesale Inquiry” in the subject line, and we’ll provide information about our business partnership programs.
Ready to Experience Better Sleep?
Explore our complete collection of cervical support pillows designed to provide the comfort and alignment your neck deserves. Find your perfect pillow today.
Shop Neck Haven Collection