Privacy Policy

At Neck Haven Pillows, we are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices when you visit our cervical support pillows website and use our services.

What Neck Haven Pillows Collects When You Visit Our Cervical Support Pillows Site

Neck Haven Pillows collects information in three ways:

Information you provide directly:

• Your name and email address when you submit a contact form
• Your email address when you subscribe to receive communications about our cervical support pillows
• Any other information you voluntarily provide when contacting us

Information collected automatically:

• Device type, browser, and operating system
• IP address and approximate geographic location
• Pages visited on our cervical support pillows site
• Time spent on each page
• Referral source (how you arrived at our site)
• Date and time of your visit

This information is collected through cookies and analytics tools to help us understand how visitors use our site.

Information from third parties:

• Affiliate tracking data from Amazon Associates when you click our product links
• Analytics data from Google Analytics

How Neck Haven Pillows Uses Your Information

We use the information we collect to:

• Operate and improve our cervical support pillows website
• Respond to your inquiries and provide customer support
• Send you communications you’ve opted into regarding our neck haven pillows products and updates
• Analyze site traffic patterns and user behavior to enhance your experience
• Track affiliate referrals through the Amazon Associates Program
• Comply with legal obligations and enforce our terms
• Maintain security and prevent fraud

Cookies and Tracking Technologies on Neck Haven Pillows

Neck Haven Pillows uses cookies and similar technologies to provide and improve our services:

Essential cookies: Required for basic site functionality, including navigation and access to secure areas.

Analytics cookies: We use Google Analytics to track site usage, including pages visited, session duration, and traffic sources. This data is aggregated and anonymized to help us understand how visitors interact with our cervical support pillows content.

Advertising cookies: Amazon Associates uses cookies to attribute qualifying purchases to our affiliate links. When you click a product link on our site and make a purchase on Amazon.com, these cookies help Amazon identify that the purchase originated from Neck Haven Pillows.

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of our site and your browsing experience.

How Neck Haven Pillows Shares Your Information

Neck Haven Pillows may share your information with:

Service providers: We work with trusted third-party service providers who help us operate our site, including web hosting services and analytics providers. These partners only access information necessary to perform their services and are obligated to maintain confidentiality.

Amazon.com: As part of the Amazon Associates Program, we share referral data with Amazon when you click our product links. Amazon’s use of this information is governed by their own privacy policy.

Law enforcement and legal authorities: We may disclose information when required by law, to respond to legal process, to protect our rights, or to ensure the safety of our users or the public.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.

Neck Haven Pillows does not sell your personal information to third parties for their marketing purposes.

Security Measures at Neck Haven Pillows

Neck Haven Pillows implements reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission between your browser and our servers
• Secure hosting infrastructure
• Regular security assessments
• Access controls limiting who can view personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights When Using Neck Haven Pillows

Rights available to all users:

• Access the personal information Neck Haven Pillows holds about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Request restriction of processing

Additional rights for EU/EEA residents under GDPR:

• Right to access your personal data and receive a copy
• Right to rectification of inaccurate personal data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing of your personal data
• Right to data portability (receive your data in a structured, commonly used format)
• Right to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent at any time (where processing is based on consent)
• Right to lodge a complaint with your local supervisory authority

Additional rights for California residents under CCPA/CPRA:

• Know what personal information is collected, used, shared, or sold
• Know whether your personal information is sold or disclosed and to whom
• Opt out of the sale or sharing of personal information
• Request deletion of personal information
• Request correction of inaccurate personal information
• Limit the use and disclosure of sensitive personal information
• Non-discrimination for exercising your privacy rights

Additional rights for residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA):

• Rights to access, correction, deletion, and data portability
• Right to opt out of targeted advertising
• Rights substantially similar to CCPA/CPRA, subject to state-specific provisions

How to exercise your rights: To exercise any of these privacy rights, please contact us using the information provided in the Contact section below. You may also use the contact form on our site. We will respond to your request within 30–45 days, as required by applicable law. We may need to verify your identity before processing certain requests to protect your privacy and security.

Children’s Privacy and Neck Haven Pillows

Neck Haven Pillows’ cervical support pillows website is not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from anyone under 13 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the address listed below. We will promptly investigate and delete such information from our systems in compliance with the Children’s Online Privacy Protection Act (COPPA).

Third-Party Links on Neck Haven Pillows

Our cervical support pillows site contains links to Amazon.com and other third-party websites. Neck Haven Pillows is not responsible for the privacy practices, content, or data collection policies of these external sites.

When you click a link and leave our site, you are subject to the privacy policy and terms of the destination website. We encourage you to review the privacy policies of any third-party site you visit, particularly before providing personal information.

International Data Transfers from Neck Haven Pillows

Neck Haven Pillows operates in the United States. If you access our cervical support pillows website from outside the United States, your information may be transferred to, stored, and processed in the US, where data protection laws may differ from those in your country.

By using our site, you consent to the transfer of your information to the United States. We take appropriate steps to ensure adequate protections are in place for such transfers, in compliance with applicable data protection laws, including GDPR requirements for international data transfers.

How Long Neck Haven Pillows Retains Your Data

Neck Haven Pillows retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Contact form submissions are typically retained for up to 12 months
• Email subscription data is retained until you unsubscribe
• Analytics data retention is governed by Google Analytics’ data retention policies (typically 26 months)
• Legal and accounting records are retained as required by applicable law

When information is no longer needed, we securely delete or anonymize it.

Email Communications from Neck Haven Pillows

If you subscribe to receive communications from Neck Haven Pillows, you will receive periodic emails about our cervical support pillows, product updates, sleep tips, and related content.

You may unsubscribe from these communications at any time by:

• Clicking the “unsubscribe” link at the bottom of any email
• Contacting us directly using the information in the Contact section below

Please note that even if you opt out of marketing emails, we may still send you transactional or administrative communications related to your inquiries or our legal obligations.

Do Not Track Signals and Neck Haven Pillows

Some web browsers transmit “Do Not Track” (DNT) signals to websites. At this time, there is no industry standard for how websites should respond to DNT signals.

Neck Haven Pillows does not currently respond to DNT signals. We continue to collect information as described in this Privacy Policy regardless of DNT settings. We will update our practices if and when a standard for responding to DNT signals is established.

Changes to Neck Haven Pillows’ Privacy Policy

Neck Haven Pillows may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will indicate the effective date of the latest revision at the top of this page.

Material changes to this Privacy Policy will be communicated with reasonable notice, such as through a prominent notice on our cervical support pillows website or via email to subscribers. Your continued use of our site after changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how Neck Haven Pillows protects your information.

California “Shine the Light” Law

California Civil Code Section 1798.83 permits California residents to request information about personal information that businesses have shared with third parties for their direct marketing purposes during the preceding calendar year.

To make such a request, please contact Neck Haven Pillows using the information provided in the Contact section below. We will respond to your request within 30 days as required by law.

Consent to Neck Haven Pillows’ Privacy Practices

By accessing and using the Neck Haven Pillows website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our cervical support pillows site.

Contact Neck Haven Pillows About Your Privacy

To exercise your privacy rights, ask questions about this Privacy Policy, or address any concerns regarding how Neck Haven Pillows handles your personal information, please contact us at:

We will respond to your inquiry within a reasonable timeframe, typically within 30–45 days as required by applicable privacy laws.